Total AV is a widely-used antivirus software offering protection against malware, phishing, and other cyber threats. While the service is beneficial for many, there may come a time when you need to cancel your subscription. Whether you’re switching to another antivirus provider, reducing expenses, or no longer need the service, this guide will walk you through the cancellation process step by step.
Understanding Total AV Subscriptions
Before proceeding with the cancellation, it’s important to understand how Total AV subscriptions work:
- Subscription Plans: Total AV offers monthly and annual plans that auto-renew unless canceled.
- Free Trials: If you’re using a free trial, cancellation must occur before the trial ends to avoid charges.
- Refund Policy: Total AV provides a 30-day money-back guarantee for most plans. Ensure you’re within this window if you wish to request a refund.
Knowing these details ensures you can manage your subscription effectively and avoid unexpected charges.
Reasons to Cancel Total AV
Here are some common reasons why users cancel their Total AV subscription:
- Switching to alternative antivirus providers.
- No longer requiring antivirus protection.
- Budget adjustments or financial considerations.
- Dissatisfaction with Total AV’s performance or features.
Regardless of the reason, this guide ensures a smooth and efficient cancellation process.
How to Cancel Your Total AV Subscription
The steps to cancel your subscription depend on how you signed up. Follow the instructions below based on your subscription method.
1. Canceling Through the Total AV Website
If you purchased Total AV directly from their website:
- Log Into Your Account: Visit TotalAV.com and log in using your credentials.
- Access Account Settings: Navigate to the My Account section from your dashboard.
- Locate Subscription Settings: Look for the Billing or Subscription Management tab.
- Cancel Subscription: Click Cancel Subscription and follow the on-screen instructions to confirm.
- Request a Refund (if applicable): If you’re within the 30-day refund period, contact Total AV support to request a refund.
- Check for Confirmation: Ensure you receive an email confirming the cancellation.
2. Canceling via Email
If you prefer to cancel via email:
- Compose Your Request: Send an email to Total AV’s customer service (e.g., support@totalav.com).
- Provide Account Details: Include your name, email address, and subscription ID in the email.
- State Your Request Clearly: Mention that you want to cancel your subscription and request a confirmation of the cancellation.
- Follow Up: Monitor your email for a response. If you don’t hear back within a few days, consider reaching out again or using another method.
3. Canceling via Phone
For immediate assistance:
- Call Customer Support: Dial the Total AV customer support number provided on their website.
- Provide Verification Details: Be ready to share your account information for verification.
- Request Cancellation: Clearly state that you wish to cancel your subscription.
- Request Confirmation: Ask for an email or reference number as proof of cancellation.
4. Canceling Through Third-Party Platforms
If you subscribed through a third-party platform, such as Google Play or the Apple App Store, follow these steps:
Google Play Store (Android):
- Open Google Play Store: Launch the app on your Android device.
- Go to Subscriptions: Tap your profile icon and navigate to Payments & Subscriptions > Subscriptions.
- Find Total AV: Locate Total AV in your list of subscriptions.
- Cancel Subscription: Tap Cancel Subscription and confirm the cancellation.
- Check for Confirmation: Google will send you an email confirming the cancellation.
Apple App Store (iOS):
- Open Settings on Your Device: Tap your Apple ID profile and go to Subscriptions.
- Locate Total AV: Find Total AV in your list of active subscriptions.
- Cancel Subscription: Tap Cancel Subscription and follow the prompts to confirm.
- Confirmation Email: Apple will send a confirmation email for your records.
5. Canceling During a Free Trial
If you’re using a free trial:
- Check the Trial End Date: Log into your account or app store to confirm when the trial ends.
- Cancel Before Renewal: Use the cancellation steps for your platform to cancel before the trial transitions to a paid subscription.
- Verify Cancellation: Ensure you receive a confirmation email to avoid unexpected charges.
6. Contacting Support for Refunds
If you’re eligible for a refund under Total AV’s 30-day money-back guarantee:
- Submit a Refund Request: Contact Total AV support via email or phone to request a refund.
- Provide Necessary Information: Share your account details and payment proof for faster processing.
- Monitor Your Refund Status: Refunds typically take a few business days to process.
Cancel Your Total AV Subscription with Unsubby
Canceling subscriptions can sometimes be confusing, especially when navigating different platforms or contacting support teams. That’s where Unsubby comes in. Unsubby is a subscription cancellation platform designed to simplify the process of cancel Total AV subscriptions.
By using Unsubby, you can submit your cancellation request online, and our team will handle the rest. From contacting Total AV to confirming your cancellation and requesting refunds, Unsubby ensures a hassle-free experience. Avoid unnecessary stress and let Unsubby make canceling Total AV quick and easy.
Things to Consider Before Canceling
Before finalizing your cancellation, keep the following points in mind:
- Renewal Date: Cancel before your next billing date to avoid additional charges.
- Refund Eligibility: If you’re within the 30-day money-back guarantee, ensure you request a refund while canceling.
- Access After Cancellation: You’ll retain access to Total AV services until the end of your current billing cycle.
Alternatives to Total AV
If you’re canceling Total AV but still need antivirus protection, consider these popular alternatives:
- Norton 360: Known for comprehensive protection and additional features like cloud backup.
- McAfee Total Protection: Offers robust security and identity protection tools.
- Bitdefender: Provides strong malware protection with lightweight software.
- Kaspersky: Offers advanced security options and an intuitive interface.
Evaluate these options to find the best antivirus solution for your needs.
Common Questions About Canceling Total AV Subscriptions
Can I Cancel Anytime?
Yes, Total AV subscriptions can be canceled at any time. However, to avoid additional charges, ensure you cancel before your next billing date.
Will I Be Charged After Canceling?
If you cancel before the billing cycle renews, you won’t be charged for future periods. However, already incurred charges are typically non-refundable unless within the refund policy.
How Do I Confirm My Cancellation?
You should receive a confirmation email after canceling. Save this for your records in case of future disputes.
Can I Reactivate My Subscription Later?
Yes, you can resubscribe to Total AV at any time by logging into your account and selecting a new plan.
Does Canceling Delete My Account?
No, canceling your subscription stops the auto-renewal but does not delete your Total AV account. You can still log in and manage settings.
Tips for a Smooth Cancellation Process
- Start Early: Begin the cancellation process a few days before your renewal date.
- Save Documentation: Retain confirmation emails and receipts for future reference.
- Monitor Your Bank Statements: Verify that no unexpected charges occur after canceling.
Canceling your Total AV subscription doesn’t have to be a complex process. With this guide and the support of Unsubby, you can manage the process efficiently and explore alternative antivirus solutions tailored to your needs.
